When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address,your fax number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.
We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.
We also have Firewall security software in place to protect our internal information from the Internet.
Holiday Extras uses temporary cookies (small text files stored on a user's device such as a computer or mobile phone). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.
Can we use them?
Cookies for web metrics
Show & Stay use Remarketing from Google Analytics to advertise online. Selected third-parties, including Google, use first-party (including Google Analytics) cookies and third-party (including DoubleClick) cookies to display Show & Stay adverts throughout the internet in order to inform, optimise and serve ads based on past site visits.
Show & Stay site visitors have the right to opt-out of Google Analytics for Display Advertising and customise their Google Display. Internet users are able to download an opt-out browser add-on from Google here.
Cookies from social networks
We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.
Cookies for Content
Personal Interaction Cookies
Third Party Cookies
Cookies for Logging In
For more detailed information about cookies please visit www.allaboutcookies.org.
Show & Stay will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Yes, but we ask you for your permission first. We will primarily send you details of the products we offer, however we will send one email on the run up to your holiday with links to helpful 3rd party sites - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.
Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent CT21 4JF.
Holiday Extras is the UK market leader for travel add-ons, from airport hotels and airport parking to holiday insurance and everything in between. We assist 6.8 million travellers every year, with over 90% of these bookings made online. With Holiday Extras you get the top products, best prices and hassle-free travel.
Leave your message, not forgetting your booking reference if you have one, and we'll be in touch within the next 48 hours to help.