Show & Stay Privacy Policy

What personal information do we ask for?

When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address,your fax number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.

We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.

How does Show & Stay use this personal information?

  • • We need your name so we can confirm to the hotel, theatre and attraction who the booking is for.
  • • We need your credit/debit card details so that we can collect payment for your booking.
  • • We need your name and address to confirm that the credit card belongs to you.
  • • We also need your address so that we can send you your booking voucher and in case we have to write to you about any part of your booking in advance of your stay.
  • • We might use your telephone number or e-mail address in the unlikely event that we need to contact you urgently about your booking.
  • • We may also use this information to let you know about any special offers/promotions we think would be of interest to you.
  • • We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Show & Stay® site further.
  • • If you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.

How does Show & Stay protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.

We also have Firewall security software in place to protect our internal information from the Internet.

Does the Show & Stay site use cookies?


How we use cookies

Holiday Extras uses temporary cookies (small text files stored on a user's device such as a computer or mobile phone). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and improve the way it works.

Can we use them?

We need your permission to use cookies and will take your continued use as permission. You may delete and block all cookies from our site by changing your browser settings, but, this will affect the functionality of our website and you may not be able to access all or parts of the site.

Cookies for web metrics

We make use of a number of web analytic tools, which tell us how people use this site. They use cookies to see how often people visit the site, how long they stay, and which pages they use. We use this information to make it easier to get what you want from our site.

Show & Stay use Remarketing from Google Analytics to advertise online. Selected third-parties, including Google, use first-party (including Google Analytics) cookies and third-party (including DoubleClick) cookies to display Show & Stay adverts throughout the internet in order to inform, optimise and serve ads based on past site visits.

Show & Stay site visitors have the right to opt-out of Google Analytics for Display Advertising and customize their Google Display. Internet users are able to download an opt-out browser add-on from Google here.

Cookies from social networks

We make it as easy as possible to share content and to see what content is popular on the social networks we use, so we include recommendations from popular social networks to allow people to easily share information.

When we include social 'plugins', those sites can use cookies. They can't read our cookies and we can't read theirs. The cookies they set allow them to monitor use but also lets them know whether you're logged in. For example, if you're logged in to Facebook, read a post by HolidayExtras and want to make a comment, you can do that straight away without having to log in again - we never know whether you're logged in or not, as you communicate directly with Facebook, through their plugins on our site.

Cookies for Content

If we include content from other sites, such as YouTube videos, they may use cookies to track how people are using their site.

Personal Interaction Cookies

If you complete forms on our site or answer questions about your trip we may use cookies so that we can auto-fill these details if you were to browse around the site. We may also place a cookie on your machine when you have provided your email address (provided you have opted to receive communications from us) so that next time you visit, we can send a link directly to your email to prevent you from having to complete all the details again.

Third Party Cookies

We use cookies to facilitate your feedback and support, by monitoring the frequency and timing of visits via our Kampyle feedback tool. We use cookies to track and assign user journeys to ensure we are able to respond to user feedback requests. These other sites cannot read our cookies and we cannot read theirs.

Cookies for Logging In

Travel Agents that work with us log in to our booking system and when they do we use cookies to identify them and track their bookings.

More Information

For more detailed information about cookies please visit www.allaboutcookies.org.

Contact Us

If you have any questions or comments about the use of cookies on the Holiday Extrasʼ website please contact:

  • Customer Relations Department,
  • FREEPOST NATE1280,
  • Holiday Extras,
  • Ashford Road,
  • Newingreen,
  • Hythe,
  • Kent, CT21 4BR

Will Show & Stay disclose any of this personal information to third parties?

Show & Stay will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Will Show & Stay use the information I give for direct marketing?

Yes, but we ask you for your permission first. We will primarily send you details of the products we offer, however we will send one email on the run up to your holiday with links to helpful 3rd party sites - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service, then please write to us at the address below.

Customer relations, Holiday Extras, Ashford Road, Newingreen, Hythe, Kent CT21 4JF.

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